Withdrawal information
If you are a consumer, you have a right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us ([Vor- und Nachname bzw. Firma], [Straße und Hausnummer], [PLZ und Ort], e-mail: support@playglyphguard.com) of your decision by an unequivocal statement (e.g. an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result.
Expiry of the right of withdrawal
For digital content not supplied on a tangible medium (e.g. gems, pass, characters), the right of withdrawal expires once we have begun delivery after you expressly agreed that we begin before the withdrawal period ends, acknowledged that you thereby lose your right of withdrawal, and we confirmed the contract to you (§ 356(5) BGB).
Purchases via App Store or Google Play
If you buy through the App Store or Google Play, the store is usually your contract partner for payment. Request refunds directly there:
- Apple: reportaproblem.apple.com
- Google Play: in your Google Play order history
You can also contact us with any question: support@playglyphguard.com.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To [Vor- und Nachname bzw. Firma], [Straße und Hausnummer], [PLZ und Ort], e-mail: support@playglyphguard.com:
- I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content:
- Ordered on / received on:
- Name of consumer(s):
- Player ID:
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper)
- Date